TERMS AND CONDITIONS OF USE
Last updated: 06/02/2026
1. USE OF SERVICE
By accessing this portal, the client agrees to use the service exclusively for the production of ID Cards under the terms agreed with XNOVA Solutions.
2. CLIENT RESPONSIBILITIES
The client is responsible for the accuracy of data and photos uploaded to the system. Images must meet established quality requirements.
3. PRODUCTION PROCESS
XNOVA Solutions will process orders based on availability. Delivery times are estimates and may vary. The client will be notified of any changes.
4. PAYMENTS AND BILLING
Prices are governed by the client's assigned rate plan. Invoices are generated automatically when an order is submitted. Outstanding balances must be settled within agreed timeframes.
5. CANCELLATIONS AND REFUNDS
Once an order reaches 'In process' status, it cannot be cancelled. Refunds are evaluated case by case at XNOVA Solutions's discretion.
6. IMAGE OWNERSHIP
The client guarantees having the necessary rights to all uploaded photos. XNOVA Solutions is not responsible for improper use of images by the client.
7. LIMITATION OF LIABILITY
XNOVA Solutions is not liable for indirect damages arising from service use. Maximum liability is limited to the amount of the affected order.
8. MODIFICATIONS
XNOVA Solutions reserves the right to modify these terms with prior notice. Continued use of the service implies acceptance of new terms.
For inquiries, contact XNOVA Solutions.
